My experience with it is a little more positive. I don't go for 'magazine' shows in general, but my husband and I always try to catch Confidential. Yes, some weeks it's mostly fluff. Other weeks, it's very entertaining and often informative, at least for us. I love seeing the vintage footage, and there is something about Gene Okerlund's voice that keeps my attention.
The interviews with people like John Cena and Randy Orton had a lot of surprising material, and IMO were a good way to get a sense of the person. At least the sense that WWE wants you to get. I'm sorry I missed last week's Nathan Jones interview, and I'll be looking for the rerun of that.
In the beginning, I enjoyed Confidential. As the series went on however, Confidential started to lose steam. Once in a while they have a good feature, but most of the time, Confidential hasn't been good lately. Coupled with the fact that at least once a month they have a repeat, every Saturday at 11:30, I find myself watching SNL, instead of Confidential.
I'm also puzzled as to why Confidential starts at 11:03, instead of 11:00.