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The W - Internet & Computers - USB Drives & Drive Letters
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Merc
Potato korv








Since: 3.1.02
From: Brisbane, Australia

Since last post: 1348 days
Last activity: 1326 days
#1 Posted on | Instant Rating: 5.71
I'm having a bit of trouble and can't formulate a decent query to find an accurate answer from google.

I have a client using XP who can't see his USB drives under "My Computer" - That is, they don't show up under "Devices with Removable Storage" They are assigned a letter correctly by Disk Management. This letter doesn't conflict with any other drive mappings. I can change the letter to another spare and nothing changes. They can access the drive by typing F:\ in an explorer window, so it seems everything is OK, it just doesn't show up in "My Computer"

Any ideas on how to correct this or a good place to look?
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wmatistic
Andouille








Since: 2.2.04
From: Austin, TX

Since last post: 8 days
Last activity: 17 hours
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#2 Posted on | Instant Rating: 3.08
    Originally posted by Merc
    I'm having a bit of trouble and can't formulate a decent query to find an accurate answer from google.

    I have a client using XP who can't see his USB drives under "My Computer" - That is, they don't show up under "Devices with Removable Storage" They are assigned a letter correctly by Disk Management. This letter doesn't conflict with any other drive mappings. I can change the letter to another spare and nothing changes. They can access the drive by typing F:\ in an explorer window, so it seems everything is OK, it just doesn't show up in "My Computer"

    Any ideas on how to correct this or a good place to look?


Hmm, well I've seen the problem of course many times and it's always been a drive mapping getting in the way or another usb device that is conflicting. Remove whatever usb device he's trying to use and reboot. Check for where the DVD/CD drive is letter wise and see if there is anything at all with the very next letter in use. If so, then there is your problem, and you just have to change that one to someone else.

Hope it's that simple. Otherwise....check the Microsoft support site. You'll find more there than a google search normally for stuff like this.
Merc
Potato korv








Since: 3.1.02
From: Brisbane, Australia

Since last post: 1348 days
Last activity: 1326 days
#3 Posted on | Instant Rating: 5.71
I've restarted, logged in as different users, there's no conflicts with anything. They are generally E:\ or F:\ and the CD is D:\ so that's sweet. Even when I reassigned the USB to K:\ it didn't make a difference.
I've uninstalled/reinstalled the USB root hubs. No change,

The only thing the user can come up with is its been happening since a guy used a MAC format USB drive on his PC.
I can't see why that would cause any problem, but.........
Mr. Boffo
Scrapple








Since: 24.3.02
From: Oshkosh, WI

Since last post: 510 days
Last activity: 471 days
#4 Posted on | Instant Rating: 5.12
This is totally a guess, and I have no reason to believe that this will work, but I would try installing the TweakUI PowerToy for Windows XP.
http://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx

When you run the installation, it will install to a start menu directory called "Powertoys For Windows XP". Go to that folder and open TweakUI. Click on the + for the "My Computers" section, then click on the "Drives" section. Make sure that drive isn't unchecked. I don't know how it would be unchecked, but if it is, you should be able to recheck it and make it show up in My Computers.

But that's all the limited knowledge I can provide in this area. Probably uninstall TweakUI when you're done, so that the user doesn't go into it and mess something up.




wmatistic
Andouille








Since: 2.2.04
From: Austin, TX

Since last post: 8 days
Last activity: 17 hours
AIM:  
#5 Posted on | Instant Rating: 3.08
    Originally posted by Merc
    I've restarted, logged in as different users, there's no conflicts with anything. They are generally E:\ or F:\ and the CD is D:\ so that's sweet. Even when I reassigned the USB to K:\ it didn't make a difference.
    I've uninstalled/reinstalled the USB root hubs. No change,

    The only thing the user can come up with is its been happening since a guy used a MAC format USB drive on his PC.
    I can't see why that would cause any problem, but.........


Perhaps it left some trace behind when it was removed. Check out the hardware section of the registry for entries regarding drives. It sounds strange enough that you might not be able to find anything online to provide a lot of help.
Merc
Potato korv








Since: 3.1.02
From: Brisbane, Australia

Since last post: 1348 days
Last activity: 1326 days
#6 Posted on | Instant Rating: 5.71
Thanks for the assist guys, but it was a stupid thing in the end.

Adobe Photoshop Album Starter Edition has a component that scans any removable devices for pictures. This apparently causes problems with the drive letters displaying.
I've uninstalled the program and the drive letters display fine now.

I had actually fixed the same issue early last year for someone else, but didn't think of that solution until after lunch.
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I am currently in Oaxaca, Mexico doing some volunteer tech support for a non-profit. Most of their computers are donated from the U.S., and all of them seem to have these "unique" configuration issues.
- Leroy, Disk Partition Help (2007)
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