Here's what I hate about this whole thing and other return policies.
It seems as though it's being sold/advertised as a thing to get me to spend money at their store. You can buy this "insurance" policy, that you didn't overpay or get a lemon. I've even been told that if it breaks (no matter how) or I'm unhappy with it for any reason, I should bring it back. And all is well as long as that is where it ends (with the talk).
But then when the policy comes back to "bite them", I'm now faced with the inevitable guilt trip. Did this happen due to normal use? Did my kids accidentally spill something on it? Was it my fault? I find myself inevitably answering yes.
However based on the way the policy was sold to me it *really* shouldn't matter should it?
Edit: Note to self, stop asking questions on the way out. Note to people who sell the policies. My point is if you make *and* advertise the policy as a way to lure people into your store, stop complaining when people use it. Cause I don't want to be guessing if the way I'm utilizing the policy you sold me in a manner you weren't expecting.
Oh and stop asking me "Is everything current?" when it comes to checks. If you want I'll show you my license, but for you to take someone's (in this case my) word over a written document seems absurd.
(edited by SirBubNorm on 22.11.04 2345) It's a dog eat dog world and I'm wearing milkbone undershorts.
Yes, kidvantage is free to join, all you have to give is your name and phone number. After $150 of children's clothing purchased (including Land's End), the register will give you a coupon to save 15% on your next purchase (excluding Land's End). And as noted above, they offer replacement merchandise if something wears out.
I freely admit I am working the system to best suit the needs of my family. If the service got too bad, I wouldn't shop there anymore - that's why I don't shop ToysRus anymore. But by and large, the folks at Sears are always courteous, friendly, and helpful. Since I spent several years working retail, I make a point to be friendly and helpful back to them, as I remember how a cheerful customer makes the time go by quicker.
If Sears is going to be foolish enough to put in a policy that is easily taken advantage of, isn't that their problem? I liken it to the Crazy Eddie electronics chain - who's entire advertising slogan was predicated on "take advantage of the mentally ill", aka our prices are INSANE.