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The W - Video Games - RROD - Part Deux
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The Guinness.
Morcilla








Since: 24.4.05
From: San Diego, CA

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#1 Posted on | Instant Rating: 3.49
Some of you may remember this thread that I started one year and almost three months ago.... Anyhow, here I am again

http://the-w.com/thread.php/id=35212

This time around I was hoping for the RROD. My 3 year warranty is up in 13 days. Over the past few months I've noticed some lag and an occasional freeze here and there. I knew the RROD was coming. The hard part about my predicament is that I didn't know exactly when it would happen. Thank God I have Fallout 3! That game ensured that I kept playing the system until the red lights occurred.

I called the number that Kevintripod gave me the first time (1-800-4MY-XBOX). The phone tree recommended I contact them via web address.... Of course, this happens when their site is down for routine maintenance. I ended up having to endure through their phone tree...

_______________________________
This is what ticked me off.


Recording - "for assistance with..(SNIP) Say Agent"

Me - "Agent"

Recording - "I'm sorry I didn't understand you... if you need help with this or that...say Agent"

Me - "Agent"

Recording - "I'm sorry I didn't understand you. If you are having difficulty please try our website (that is down). other wise......

Recording - "(SNIP)......Say Agent"

Me - "Agent"

Recording - "I'm sorry I didn't understand you... if you need help with this or that...say Agent"

Me - "Agent"

Recording - "I'm sorry I didn't understand you... if you need help with this or that...say Agent OR PRESS 1 To REPEAT MENU, PRESS 2 for an XBOX 360 AGENT..."

Me - Presses number 2.

Gets an agent all is well after that. Stupid phone tree.
__________________________________________


Why didn't they just announce the entering the numbers option right up front?

I must say however, in the end once I finally got a rep on the phone... It's some girl (from India...I'm guessing) that provided me with the best damn customer service that I had ever experienced. "Mr. this", "sorry for interrupting (when she really wasn't)" & "I'm so sorry you have to experience this" statements like that really stuck out. She actually sounded genuine.


In the end my point is.

1. Although I was kinda hoping for it (due to warranty reasons) .....Damn I got the RROD again!

2. That phone tree sucks, regardless of the fact the website was down. I was clearly saying "Agent"! Obviously they want you to use the website. I'm not opposed to using the website. I just didn't have any alternative (hind site says I could have waited until tomorrow...nah!)

Is the RROD something that I am always going to have to deal with? Why can't I count on a product for it's superior results vs. hoping that it dies before the warranty expires?


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