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23.8.14 0047
The W - Video Games - RROD - Part Deux
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The Guinness.
Morcilla








Since: 24.4.05
From: San Diego, CA

Since last post: 6 days
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#1 Posted on | Instant Rating: 3.49
Some of you may remember this thread that I started one year and almost three months ago.... Anyhow, here I am again

http://the-w.com/thread.php/id=35212

This time around I was hoping for the RROD. My 3 year warranty is up in 13 days. Over the past few months I've noticed some lag and an occasional freeze here and there. I knew the RROD was coming. The hard part about my predicament is that I didn't know exactly when it would happen. Thank God I have Fallout 3! That game ensured that I kept playing the system until the red lights occurred.

I called the number that Kevintripod gave me the first time (1-800-4MY-XBOX). The phone tree recommended I contact them via web address.... Of course, this happens when their site is down for routine maintenance. I ended up having to endure through their phone tree...

_______________________________
This is what ticked me off.


Recording - "for assistance with..(SNIP) Say Agent"

Me - "Agent"

Recording - "I'm sorry I didn't understand you... if you need help with this or that...say Agent"

Me - "Agent"

Recording - "I'm sorry I didn't understand you. If you are having difficulty please try our website (that is down). other wise......

Recording - "(SNIP)......Say Agent"

Me - "Agent"

Recording - "I'm sorry I didn't understand you... if you need help with this or that...say Agent"

Me - "Agent"

Recording - "I'm sorry I didn't understand you... if you need help with this or that...say Agent OR PRESS 1 To REPEAT MENU, PRESS 2 for an XBOX 360 AGENT..."

Me - Presses number 2.

Gets an agent all is well after that. Stupid phone tree.
__________________________________________


Why didn't they just announce the entering the numbers option right up front?

I must say however, in the end once I finally got a rep on the phone... It's some girl (from India...I'm guessing) that provided me with the best damn customer service that I had ever experienced. "Mr. this", "sorry for interrupting (when she really wasn't)" & "I'm so sorry you have to experience this" statements like that really stuck out. She actually sounded genuine.


In the end my point is.

1. Although I was kinda hoping for it (due to warranty reasons) .....Damn I got the RROD again!

2. That phone tree sucks, regardless of the fact the website was down. I was clearly saying "Agent"! Obviously they want you to use the website. I'm not opposed to using the website. I just didn't have any alternative (hind site says I could have waited until tomorrow...nah!)

Is the RROD something that I am always going to have to deal with? Why can't I count on a product for it's superior results vs. hoping that it dies before the warranty expires?


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They only update the PS3 store on Thursday, but they've been hyping up the content the week before on the PS Blog of late. Haven't seen anything about this one quite yet, so it's probably at least a week off.
Related threads: Xbox 360 releases: week of June 15, 2009 - Xbox 360 releases: week of June 8, 2009 - Xbox 360 releases: week of June 1, 2009 - More...
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