This time around I was hoping for the RROD. My 3 year warranty is up in 13 days. Over the past few months I've noticed some lag and an occasional freeze here and there. I knew the RROD was coming. The hard part about my predicament is that I didn't know exactly when it would happen. Thank God I have Fallout 3! That game ensured that I kept playing the system until the red lights occurred.
I called the number that Kevintripod gave me the first time (1-800-4MY-XBOX). The phone tree recommended I contact them via web address.... Of course, this happens when their site is down for routine maintenance. I ended up having to endure through their phone tree...
_______________________________ This is what ticked me off.
Recording - "for assistance with..(SNIP) Say Agent"
Me - "Agent"
Recording - "I'm sorry I didn't understand you... if you need help with this or that...say Agent"
Me - "Agent"
Recording - "I'm sorry I didn't understand you. If you are having difficulty please try our website (that is down). other wise......
Recording - "(SNIP)......Say Agent"
Me - "Agent"
Recording - "I'm sorry I didn't understand you... if you need help with this or that...say Agent"
Me - "Agent"
Recording - "I'm sorry I didn't understand you... if you need help with this or that...say Agent OR PRESS 1 To REPEAT MENU, PRESS 2 for an XBOX 360 AGENT..."
Me - Presses number 2.
Gets an agent all is well after that. Stupid phone tree. __________________________________________
Why didn't they just announce the entering the numbers option right up front?
I must say however, in the end once I finally got a rep on the phone... It's some girl (from India...I'm guessing) that provided me with the best damn customer service that I had ever experienced. "Mr. this", "sorry for interrupting (when she really wasn't)" & "I'm so sorry you have to experience this" statements like that really stuck out. She actually sounded genuine.
In the end my point is.
1. Although I was kinda hoping for it (due to warranty reasons) .....Damn I got the RROD again!
2. That phone tree sucks, regardless of the fact the website was down. I was clearly saying "Agent"! Obviously they want you to use the website. I'm not opposed to using the website. I just didn't have any alternative (hind site says I could have waited until tomorrow...nah!)
Is the RROD something that I am always going to have to deal with? Why can't I count on a product for it's superior results vs. hoping that it dies before the warranty expires?
Thread ahead: PSP Store Update for June 18, 2009 Next thread: Wii releases: week of June 15, 2009 Previous thread: Xbox 360 releases: week of June 15, 2009
the important question is did you get my sticker??? (also: why did they make Knack stickers? Is there a Knack 2 coming? why? Are they keeping the beloved character alive for the inevitable fighting/cart racing/party game?)