I was just about to post this. As far as Richard Simmons' fighting, I don't think anyone would be suprised to read that he chooses to slap. My guess is that he couldn't get close enough to bite or scratch.
Well with retail who's to say you even have the same employees six months from now? Turnover in those jobs is generally pretty high from what I've seen. How do you guys keep track of who's banned from the store, anyway? Mug shots?