I can't call myself as a fan of Resident Evil, the games or the movies, but I have seen all of the movies and I think this was the worst one. It's not the end of the franchise either; I realize they never indicated Afterlife would conclude the "story", but this movie is just a placeholder. It's just a bunch of stuff that randomly happens (in 3D! Oooh!) after the last movie and before the next movie (and there will definitely be a Resident Evil 5). Ugh.
When she picks up the phone, there's a clear shot of her looking at foxnews.com. A picture of a bound and gagged Heller is on the screen. Shortly thereafter she minimizes her browser and appears to be looking at some kind of command prompt.