Originally posted by AWArulzI travel a lot - 75K last year, all domestic and Canada
I don't fly Southwest either - I prefer an assigned seat and don't like to line up like a 4 year old going to the potty in Kindergarten to get on the plane.
For their low prices, I have absolutely no problem lining up like a four year old. Lots of people don't like the "cattle call" system but it really does get the plane loaded faster. I've had nothing but good experiences with that airline.
Originally posted by dwatersFor their low prices, I have absolutely no problem lining up like a four year old. Lots of people don't like the "cattle call" system but it really does get the plane loaded faster. I've had nothing but good experiences with that airline.
I agree, plus all my dealings with their gate agents, flight attendants, and customer service people have been extremely pleasant. One tip is that you can go to boardfirst.com after purchasing your ticket on SWA, and for $5 they guarantee you will be in the A group. IMHO, well worth it and I don't even have to worry about standing in line. And, you can't fault their business model because they consistently make money in spite of the enormous competitive disadvantage put in front of them (*cough* Wright Amendment *cough*).
Before, Leroy had talked about the great service for lower prices on Mexicana. I travel to Mexico often and agree that their in-flight experience is far superior. And, their prices are lower if you are flying to more remote locations in Mexico (such as Chiapas/Oaxaca/places like this). But, their prices are not better if you are flying to big cities like Mexico City, Monterrey and Guadalaraja.
And, their customer service if you have lost baggage or a problem with a connection BLOWS. I (and a number of other people on my flight) was stranded for 8 hours in the Mexico City airport because the flight was late and I missed the connection. Unfortunately, it was at night and there was not one single Mexicana gate agent or customer service person there, so I had to wait until the next morning to talk to someone. And, some baggage was lost, but they said that since it was lost between Mexico City and Oaxaca, they did not have to reimburse me. Not sure how it was lost between those two points because it arrived too late to leave the night I was stranded, and it never came off the plane flying the Dallas-Mexico City leg.
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