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The W - Current Events & Politics - Rediculous Continental Airlines service
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Since: 9.12.01
From: Bay City, OR

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#1 Posted on | Instant Rating: 8.81
http://www.nytimes.com/2007/08/14/business/14road.html?ex=1344744000&en=75f4a8512ad1485d&ei=5088&partner=rssnyt&emc=rss

I really don't like how people are treated by airlines.




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Since: 7.2.02
From: Huntington, NY

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#2 Posted on | Instant Rating: 6.15
Our domestic airlines have really started to suck-diddly-uck lately.

I recently flew United to Boston. When did you actually have to pay for the crappy meal? They were charging $5 for something that moderately resembled a turkey sandwich. And our in flight movie: Wild Hogs.

I'm flying Mexicana to southern Mexico in six weeks - and even on those short international flights, the service is considerably better.






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Since: 20.6.02
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#3 Posted on | Instant Rating: 4.25
    Originally posted by Leroy
    Our domestic airlines have really started to suck-diddly-uck lately.

    I recently flew United to Boston. When did you actually have to pay for the crappy meal? They were charging $5 for something that moderately resembled a turkey sandwich. And our in flight movie: Wild Hogs.

    I'm flying Mexicana to southern Mexico in six weeks - and even on those short international flights, the service is considerably better.


Here in Canada, Westjet (one of our major airlines) offers meals for sale; they claim it's their way of keeping costs down. Air Canada's Jazz (or Tango?) division offers the same thing. Westjet offers free snacks, coffee, pop, and a cash bar (if you want to call it as such; you have to pay for alcohol).

It's funny, really. I kind of like airplane food, even though what I get hardly constitutes an actual meal.



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MoeGates
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Since: 6.1.02
From: Brooklyn, NY

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#4 Posted on | Instant Rating: 6.59
It's to be expected. You, I, and every single other person flying bases their decision of what airline to take on one thing and one thing only - what's cheapest. Not on their meals, service, movies, or anything else. You see when you want to fly, you plug it into Expedia, and you see who comes up with the best deal. As a result, we get cheap flights with shitty service.



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Leroy
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Since: 7.2.02
From: Huntington, NY

Since last post: 8 days
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#5 Posted on | Instant Rating: 6.15
    Originally posted by MoeGates
    It's to be expected. You, I, and every single other person flying bases their decision of what airline to take on one thing and one thing only - what's cheapest. Not on their meals, service, movies, or anything else. You see when you want to fly, you plug it into Expedia, and you see who comes up with the best deal. As a result, we get cheap flights with shitty service.



My flight to Mexico is cheaper than my flight to Boston.




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Since: 1.8.02
From: Phoenix-ish

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#6 Posted on | Instant Rating: 7.97
    Originally posted by MoeGates
    It's to be expected. You, I, and every single other person flying bases their decision of what airline to take on one thing and one thing only - what's cheapest. Not on their meals, service, movies, or anything else. You see when you want to fly, you plug it into Expedia, and you see who comes up with the best deal. As a result, we get cheap flights with shitty service.
Not entirely. I adamantly refuse to patronise Southwest. Period. For most of the places I go, US Airways (nee America West) & Continental are usually comparable price-wise -- I'll generally opt for frequent flyer miles (US Air) & "who's got the most flights there". I won't pay double for the convenience, but as long as the price difference isn't too outrageous, I'll take the airline & scheduling I prefer.
DrDirt
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Since: 8.10.03
From: flyover country

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#7 Posted on | Instant Rating: 8.74
    Originally posted by emma
      Originally posted by MoeGates
      It's to be expected. You, I, and every single other person flying bases their decision of what airline to take on one thing and one thing only - what's cheapest. Not on their meals, service, movies, or anything else. You see when you want to fly, you plug it into Expedia, and you see who comes up with the best deal. As a result, we get cheap flights with shitty service.
    Not entirely. I adamantly refuse to patronise Southwest. Period. For most of the places I go, US Airways (nee America West) & Continental are usually comparable price-wise -- I'll generally opt for frequent flyer miles (US Air) & "who's got the most flights there". I won't pay double for the convenience, but as long as the price difference isn't too outrageous, I'll take the airline & scheduling I prefer.


When you fly out of certain airports (Wichita say), it's easy. You simply have to take the airline that goes there reasonably from here. We have few choices. On the plus side the furthest parking space is a five minute walk to the terminal and parking is cheap. I will never fly United again after their treatment of myself and others last December. They were downright rude, closed the service window and just left when Denver was snowed shut.

My wife flies AirTran back east and she feels their service is better than more expensive airlines. My best experiences have been on Aer Lingus.



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Since: 24.3.02
From: Oshkosh, WI

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#8 Posted on | Instant Rating: 5.12
    Originally posted by DrDirt

    When you fly out of certain airports (Wichita say), it's easy. You simply have to take the airline that goes there reasonably from here. We have few choices.

Yeah, we fly out of Milwaukee, which is Midwest Airlines hub, so we can usually get flights to wherever we need to go. Midwest has been a very good airline each time I took it.
Corajudo
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Since: 7.11.02
From: Dallas, TX

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#9 Posted on | Instant Rating: 7.73
    Originally posted by Leroy
    My flight to Mexico is cheaper than my flight to Boston.

From Southern California, it's a substantially shorter flight, so it should be cheaper.
    Originally posted by emma
    I adamantly refuse to patronise Southwest. Period.

Just out of curiousity, why?



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Sec19Row53
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Since: 2.1.02
From: Oconomowoc, WI

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#10 Posted on | Instant Rating: 7.16
    Originally posted by MoeGates
    It's to be expected. You, I, and every single other person flying bases their decision of what airline to take on one thing and one thing only - what's cheapest. Not on their meals, service, movies, or anything else. You see when you want to fly, you plug it into Expedia, and you see who comes up with the best deal. As a result, we get cheap flights with shitty service.

I'll disagree with this (as others have pointed out). I choose Midwest Airlines whenever I get the chance because they offer better service and larger seats (plus fresh baked cookies in flight).

ETA - I won't fly Northwest if it involves flying through Detroit, and I try my best to avoid flying through Atlanta, because I know that those combinations are asking for trouble.

(edited by Sec19Row53 on 17.8.07 0937)
Leroy
Andouille








Since: 7.2.02
From: Huntington, NY

Since last post: 8 days
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#11 Posted on | Instant Rating: 6.15
    Originally posted by Corajudo
      Originally posted by Leroy
      My flight to Mexico is cheaper than my flight to Boston.

    From Southern California, it's a substantially shorter flight, so it should be cheaper.


Booking my flight to Mexico through an American outfit would have doubled the price. In any case, the point I was trying to make was I get a more service for my dollar flying an international airline than when I fly domestic.




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Since: 8.10.03
From: flyover country

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#12 Posted on | Instant Rating: 8.74
A good point has been brought up. If possible, I do my best to avoid certain airports, especially when weather is a problem. I will try my best to avoid Chicago, Atlanta, Memphis, and Detroit. And in the past, the old Denver airport, Stapleton.



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AWArulz
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Since: 28.1.02
From: Louisville, KY

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#13 Posted on | Instant Rating: 6.58
I travel a lot - 75K last year, all domestic and Canada

I don't fly Southwest either - I prefer an assigned seat and don't like to line up like a 4 year old going to the potty in Kindergarten to get on the plane.

I normally fly Delta and I rarely have complaints - like, I am in SoCal this week (PetCo tomorrow, Guru) and my flight into SD from Atlanta was pleasant - I saw Spiderman3 - which I hadn't seen and they gave us a snack and then stuff from their basket.

I have status on Delta, so I get a lot of upgrades, although I didn't make the segment from Atlanta to SD - I was upgraded from Louisville to Atlanta. I will probably get the upgrade on my segment back to Atlanta, cause it's a red-eye.

I often fly Northwest, but we're restricted from flying on them right now because of their pilot problem. I also fly Continental too when I can. But they only give me 50% miles on Delta, which ticks me off.

My favorite thing about Delta is I can buy their club with miles (unless I get the highest status..). Some of the others require that you pay with money.

Oh - and I never go through O'Hare. Period. I'll fly TO there, but I will not segment through there - that would be American or United for me - they always have delays. Of course, other hubs - Detroit, Atlanta, St Louis - and others - can get bad with weather.

I have to segment for almost every flight, there's little direct from Louisville. So I am always at hubs.

Best food at a hub: Atlanta's pretty good, so is Cincy. Detroit's not bad.

Salt Lake city is BAD for food.



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Since: 3.5.03
From: Georgia bred, you can tell by my Hawk jersey

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#14 Posted on | Instant Rating: 4.93
    Originally posted by AWArulz
    Best food at a hub: Atlanta's pretty good, so is Cincy. Detroit's not bad.

    Salt Lake city is BAD for food.

Having grown up in Georgia I'm obviously going to be biased on this, but I've yet to see an airport that comes even close to matching Atlanta in terms of food (quality and number of choices). I seem to remember Charlotte being pretty good in that respect as well.

Atlanta is probably my favorite airport overall, although like others here I essentially expect to be delayed whenever I have to connect through there. I can only recall one time in the past 5 years I've flown through Atlanta WITHOUT a delay. Orlando comes a close second for me. It has a nice open design and a lot of fun things to look at. Call me a sucker for Disney.

Least favorite airport is O'Hare, no question. It's like Atlanta but infinitely harder to get around. I've never walked around an airport so much in my life. Thank goodness for Atlanta's rail system.

Airlines of choice: Delta, AirTran. I've never had particularly bad service from anyone, come to think of it. My biggest concerns are always delays and prices. All the airline employees I deal with seem to be carbon copies of one another, so I don't really have a preference based on service.

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Since: 12.1.02
From: Indianapolis, IN; now residing in Suffolk, VA

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#15 Posted on | Instant Rating: 2.29
Mark my words, the airlines are gonna hit with a class-action lawsuit for stuff like this, and then they're gonna be in even deeper shit than they've been for the past few years.



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Since: 8.10.03
From: flyover country

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#16 Posted on | Instant Rating: 8.74
The best airport food I have found was in Seattle. And I got a good chance to sample it over the storm last December. However, you better like seafood.



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wmatistic
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Since: 2.2.04
From: Austin, TX

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#17 Posted on | Instant Rating: 3.08
We just flew on AA this weekend and were greatly annoyed at them wanting to charge two bucks for a bottle of water. Water? Seriously?

But a month or so ago we flew for the first time on Express Jet and wow was that great. I sure do hate flying(scares the crap out of me) but they had great service, great pilots, just everything I needed. Heck on a short flight from Austin to Tulsa they gave us a free meal of pasta, cookies, crackers, a granola bar, and juice box for our kid. Loved the XM radio in the seat handles too, and the planes were all fairly new and nice. Definitely using them again.
AWArulz
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Since: 28.1.02
From: Louisville, KY

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#18 Posted on | Instant Rating: 6.58
Doc - you were there? During the windstorm? Me too - all day Saturday - finally got out about 7PM Saturday



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Since: 1.8.02
From: Louisville KY

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#19 Posted on | Instant Rating: 7.48
    Originally posted by wmatistic
    But a month or so ago we flew for the first time on Express Jet and wow was that great. I sure do hate flying(scares the crap out of me) but they had great service, great pilots, just everything I needed. Heck on a short flight from Austin to Tulsa they gave us a free meal of pasta, cookies, crackers, a granola bar, and juice box for our kid. Loved the XM radio in the seat handles too, and the planes were all fairly new and nice. Definitely using them again.


Just flew ExpressJet for the first time this past weekend on a trip to Lawrence, KS (they're the only airline that flies direct from Louisville to Kansas City). The in-seat XM radio was nice, but our in-flight meal was a pesto sandwich, wheat crackers, and baby carrots. What if I just want something simple like pretzels?

(edited by Teapot on 21.8.07 0742)


StaggerLee
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Since: 3.10.02
From: Right side of the tracks

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#20 Posted on | Instant Rating: 2.37
I will never, ever give money to Airtran again. My kids had a flight, Baltimore, to St Louis, with a connection in atlanta.
First off, if you are over 13, Airtran won't let you fly in "unaccomanied minor" status. You get no help at all getting to or from the plane.

Plane leaves 45 minutes late from Baltimore, takes 30 minutes longer than it should have to get to Atlanta. My kids (15 and 11) get off the plane in Atlanta and ask for assistance finding the connecting flight's gate. The man at the gate told them to stand by the wall, and somebody would help them "in a minute". After the people waiting to board the flight she had just gotten off were all gone, my daughter once again asked for assistance. The man told her "your plane is already gone". She asked for help finding another flight, and the guy told her "I'm not a travel agent".

After she had to go to the ticket counter with her 11 year old brother who hasnt been able to take his ADHD meds since they are in his luggage. He's bouncing all over, hungry, scared, and she has to explain to the counter lady what happened. The counter lady at the ticket counter berates her for not going directly to the next gate when they got off the plane. (which wouldnt have mattered, since the plane they were supposed to get on left ten minutes before the one she was on landed)

They book her on the last flight of the day and tell her to go wait by the gate for it.

Meanwhile in St Louis, when they dont get off the plane I go to the counter and ask if they had gotten ON the plane in Atlanta. I was told no. I asked if they had gotten on the plane in Baltimore, I was told NO. So, my kids are in Atlanta, the airline didnt know it, my ex isnt home for me to call and ask WTF is going on, and Airtran tells me that "if they got on, they'd be here".

Finally get hold of daughter who is crying at the gate because the same guy who saw her and didnt help earlier is now yelling at her and my son about "sitting around the gate when they aren't booked on a flight".


FUCK Airtran.

I'll gladly pay the extra couple of hundred bucks I saved to fly them Southwest (who'm I've never had a problem with).
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