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22.9.14 0718
The W - Internet & Computers - Problem with Gmail chat
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Peter The Hegemon
Lap cheong








Since: 11.2.03
From: Hackettstown, NJ

Since last post: 6 hours
Last activity: 6 hours
#1 Posted on | Instant Rating: 6.68
I recently returned from vacation, and when I got back I had a new problem with Gmail I haven't had before. I can't connect to Gmail chat at all. When the Gmail chat window tries to load, I get a message saying "Unable to reach Gmail. Please check your internet connection or company's network settings." Indeed, I've gotten this message from time to time in the past when my Internet cut out, but now it's there even though my Net connection is otherwise fine. This is from home, so obviously it's not a company firewall thing.

I tried Gmail's troubleshooting, but nothing helped and it ended up just giving me potential scapegoats (like suggesting that I might have an add-on or other program causing the problem).

I'm running Firefox, and after I got the message Firefox upgraded to version 11 (without asking me first, but that's another issue), but that didn't solve the problem, and indeed if I try opening Gmail in IE I get the same problem. Also, I don't know if this is relevant, but Firefox keeps telling me that Google's security certificates are invalid. Any suggestions?
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thecubsfan
Scrapple
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Since: 10.12.01
From: Aurora, IL

Since last post: 1 day
Last activity: 5 hours
#2 Posted on | Instant Rating: 9.24
The certificates may be the issue. Someone suggested a workout around here. Before doing that, check to make sure there's nothing odd going out with the date on your computer.

(edited by thecubsfan on 23.3.12 2104)


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Peter The Hegemon
Lap cheong








Since: 11.2.03
From: Hackettstown, NJ

Since last post: 6 hours
Last activity: 6 hours
#3 Posted on | Instant Rating: 6.68
    Originally posted by thecubsfan
    Before doing that, check to make sure there's nothing odd going out with the date on your computer.



BINGO!!!

Sure enough, My computer thought it was still February. It never would have occurred to me that that would affect Google chat. (Does that mean that the security certificates were showing as bad because the dates were "wrong" as my computer understood it? Guess that must be it.)

Thanks so much...especially since I had just realized that the problem was ALSO blocking my access to Google Docs, which I actually need for my work! Much appreciated!
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There's a similiar story in Florida, where it's also illegal - the person was involved with child porn, and they wanted to charge them with anything they could.
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