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The W - Internet & Computers - Password issues
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StaggerLee
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Since: 3.10.02
From: Right side of the tracks

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#1 Posted on | Instant Rating: 1.62
Okay, here's the deal.
My laptop is one I purchased through a previous employer.
It contains MacAfee Endpoint encryption on the disc.

My profile that I have to log onto, to open the computer became corrupted.
I google and it shows me how to fix it, however that means going through the administrator account.
Problem is, I obviously do not have the administrator account.

I cannot call my former employer for assistance, as they were unwilling to help with a previous issue once they learned I no longer worked with the company.

What I need to do is gain access to copy my files (mosty photos and music) to an external hard drive.
What I would *LIKE* to do after that is accomplished is either reset it to factory settings WITHOUT the endpoint protection, or do a fresh install of Windows.

Any advice or knowledge you fine people can assist me with?
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Guru Zim
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Since: 9.12.01
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#2 Posted on | Instant Rating: 9.52
You can reset the administrator password on the laptop since you physically are in front of it.

I don't know if this works with Windows 10. I would research "Windows 10 boot disc admin password reset" on google.

Hiren's boot CD was one that was highly recommended in the past, but that was in the Win 7 days. I'm not sure that nothing has changed since then, do a little searching.




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Guru Zim
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Since: 9.12.01
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#3 Posted on | Instant Rating: 9.52
I'm also not sure this works with the encryption you have.

You could download VEEAM to back up your computer to an external hard drive, but it would still have the encryption on it. If you have the space for it, I believe this will even run as a virtual machine off of the external drive if you want to "boot" it later. You'll want to research this further yourself.

Google "VEEAM Endpoint backup"




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Since: 9.12.01
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#4 Posted on | Instant Rating: 9.52
This thread goes through a sneaky way of replacing the login process with the command prompt in order to create a new admin account. This may work for you.

https://www.howtogeek.com/222262/how-to-reset-your-forgotten-password-in-windows-10/





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StaggerLee
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Since: 3.10.02
From: Right side of the tracks

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#5 Posted on | Instant Rating: 1.62
Thank you for the advice. I'm going to have to take a deeper look.

Oh I should have mentioned it is a Windows 7 machine. I've read about Here's so was just looking for somebody to tell me "yeah, that's a legit thing".

I'd hate to lose 40,000 photos.
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Since: 9.12.01
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#6 Posted on | Instant Rating: 9.52
The only trick is that you may run into issues due to the encrypted FS. I would definitely try to back it up first.

How far can you boot it right now before you run into an issue?




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StaggerLee
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Since: 3.10.02
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#7 Posted on | Instant Rating: 1.62
I can log in, but it shows me an error screen saying the main profile is corrupted. Prompts me to log in as an administrator, and then choose a reset point, then it will bring me to the administration log on screen.
StaggerLee
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Since: 3.10.02
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#8 Posted on | Instant Rating: 1.62
Okay, I've downloaded it. Watched several tutorials and have my external drive ready to back things up. Wish me luck!
StaggerLee
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Since: 3.10.02
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#9 Posted on | Instant Rating: 1.62
Cannot get it to boot from a USB.
Back to the drawing board.
Guru Zim
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Since: 9.12.01
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#10 Posted on | Instant Rating: 9.52
Does this help?

https://kc.mcafee.com/corporate/index?page=content&id=KB71868





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Since: 9.12.01
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#11 Posted on | Instant Rating: 9.52
boot from usb should be an option from within your BIOS. Are you getting that to pull up when you boot the PC? Should be available around when you Power On Self Test (POST). Usually f1, f12, del or esc on boot - try them all. From there, look for a boot menu.




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StaggerLee
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Since: 3.10.02
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#12 Posted on | Instant Rating: 1.62
I do get a boot from USB selection, but when I choose it, it will not boot from there.
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Since: 9.12.01
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#13 Posted on | Instant Rating: 9.52
It may be an issue with your Hiren's USB key. There is some trickery required to make a USB key bootable.




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AWArulz
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Since: 28.1.02
From: Louisville, KY

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#14 Posted on | Instant Rating: 5.64
sounds like the drive isn't an issue.

at the least you should be able to pull the drive, use one of those SATA to USB converter things (they sell them at Amazon for 30-40 bucks) and plug it into another PC and back it up.

here's one for 12 bucks
https://www.amazon.com/StarTech-SATA-Drive-Adapter-Cable/dp/B00HJZJI84/ref=sr_1_3?s=electronics&ie=UTF8&qid=1489167930&sr=1-3&keywords=sata+to+usb



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StaggerLee
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Since: 3.10.02
From: Right side of the tracks

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#15 Posted on | Instant Rating: 1.62
Thanks for that link AWA. But the problems still lies with the disc being encrypted and I'm still not able to get to the files. They guy I took the computer told me he could copy the entire drive over to an external for me, but without the encryption key, I'm still stuck with no data.


I have read that if I boot from my windows disc, there's a "repair" option that would allow me to move the files over, but unless it's moving them in a format I can access, I don't want to try that either.

It's just frustrating.


(edited by StaggerLee on 10.3.17 1454)
StaggerLee
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Since: 3.10.02
From: Right side of the tracks

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#16 Posted on | Instant Rating: 1.62
I'm putting it on a new USB. Just to be sure that there wasn't anything wrong with the other one (A really old one I found in a drawer).
I'll see if that matters, or if it will help at all.
StaggerLee
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Since: 3.10.02
From: Right side of the tracks

Since last post: 2 days
Last activity: 23 hours
#17 Posted on | Instant Rating: 1.62
So, called the IT support desk at my old job, they say they have no passwords for the admin section, that everything is based out of my unit ID (My password) but since I am unable to log on, they can't help me.

If I were able to log on, I wouldn't need the help. There is an admin password reset screen, but I need the password key disk.

Hopefully google is my friend in finding one of those.
Guru Zim
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Since: 9.12.01
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#18 Posted on | Instant Rating: 9.52
Well, the encryption is really the issue that makes most options not work here. The intent of the software is to keep us out of the files if the computer falls into the wrong hands.

I assume when you boot it into Safe Mode with Command prompt that your drive is not available to you? If so, pretty much all avenues outside if you being logged in with all of the windows services, etc. running are not going to work.




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StaggerLee
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Since: 3.10.02
From: Right side of the tracks

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#19 Posted on | Instant Rating: 1.62
Going to hurt it to a disk and try it that way.
Guru Zim
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Since: 9.12.01
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#20 Posted on | Instant Rating: 9.52
are you able to boot to safe mode with command prompt and do dir from the command prompt to view your files? If so, you should be able to copy them to a USB.

I don't know where in the process your encryption is being turned on. It could be that the drive will be loaded for you in the command prompt.




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Let me suggest this web page. I am not a Mac dude, but I have used it to get my daughter's Mac on my network a time or two. http://www.macmaps.com/​WIFI1048.html
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