Okay, here's the deal. My laptop is one I purchased through a previous employer. It contains MacAfee Endpoint encryption on the disc.
My profile that I have to log onto, to open the computer became corrupted. I google and it shows me how to fix it, however that means going through the administrator account. Problem is, I obviously do not have the administrator account.
I cannot call my former employer for assistance, as they were unwilling to help with a previous issue once they learned I no longer worked with the company.
What I need to do is gain access to copy my files (mosty photos and music) to an external hard drive. What I would *LIKE* to do after that is accomplished is either reset it to factory settings WITHOUT the endpoint protection, or do a fresh install of Windows.
Any advice or knowledge you fine people can assist me with?
I'm also not sure this works with the encryption you have.
You could download VEEAM to back up your computer to an external hard drive, but it would still have the encryption on it. If you have the space for it, I believe this will even run as a virtual machine off of the external drive if you want to "boot" it later. You'll want to research this further yourself.
I can log in, but it shows me an error screen saying the main profile is corrupted. Prompts me to log in as an administrator, and then choose a reset point, then it will bring me to the administration log on screen.
boot from usb should be an option from within your BIOS. Are you getting that to pull up when you boot the PC? Should be available around when you Power On Self Test (POST). Usually f1, f12, del or esc on boot - try them all. From there, look for a boot menu.
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Thanks for that link AWA. But the problems still lies with the disc being encrypted and I'm still not able to get to the files. They guy I took the computer told me he could copy the entire drive over to an external for me, but without the encryption key, I'm still stuck with no data.
I have read that if I boot from my windows disc, there's a "repair" option that would allow me to move the files over, but unless it's moving them in a format I can access, I don't want to try that either.
So, called the IT support desk at my old job, they say they have no passwords for the admin section, that everything is based out of my unit ID (My password) but since I am unable to log on, they can't help me.
If I were able to log on, I wouldn't need the help. There is an admin password reset screen, but I need the password key disk.
Hopefully google is my friend in finding one of those.
Well, the encryption is really the issue that makes most options not work here. The intent of the software is to keep us out of the files if the computer falls into the wrong hands.
I assume when you boot it into Safe Mode with Command prompt that your drive is not available to you? If so, pretty much all avenues outside if you being logged in with all of the windows services, etc. running are not going to work.
Well, that's interesting. Basically, to the letter, I have exactly the same problem. I tried turning off the Direct X stuff (as suggested), and while it may be a bit ropey, everything DOES then play. It's confusing.