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19.6.18 0726
The W - Internet & Computers - My 'puter asploded
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Reverend J Shaft

Since: 25.6.03
From: Home of The Big House

Since last post: 70 days
Last activity: 6 days
#1 Posted on | Instant Rating: 4.91
So, last night I am uploading several pics from a memory card onto my computer when I hear this loud *POP* and my computer shuts off. I can smell a little smoke. It, along with our highspeed box, monitor, printer and speakers are all plugged into the same surge protector, but only the computer shut off. A couple of questions:

1. I assume it is just something with the computer. Could a surge possibly be to blame if everything else plugged into the protector still works fine?

2. I've never really had problems with a computer before. I'm thinking I'll take it to "The Geek Squad" at Best Buy. Good idea? Bad idea? Other ideas?

3. I have a bunch of pictures on the hard rive that are not backed up elsewhere. Given my description of the malfunction, what do you think are the chances that I can recover those pictures?

Thanks Ws!!
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El Nastio

Since: 14.1.02
From: Ottawa Ontario, by way of Walkerton

Since last post: 3 days
Last activity: 20 hours
#2 Posted on | Instant Rating: 7.21
- Yes, the surge could be the cause of this, and consider yourself very fortunite that it's only the comp.

- Off the top of my head, could be the power supply. That would be the best case scenario with this. WOrse case, the motherboard. Power supplies are cheap and don't require much labour to replace.

- Whose the manufactorer of the system? Is it still under warranty? For a third party providor Geek Squad ain't bad.

- Chances are pretty good with the hard drive. To see if they are all still there, I reccomend pulling it from your system and placing it in another one (and see if it works).

HOpe this helps!

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Since: 2.2.04
From: Austin, TX

Since last post: 452 days
Last activity: 336 days
#3 Posted on | Instant Rating: 3.08
I'll second that it sounds like the power supply is what blew, the only thing I'd add is that if it was a power surge there is a chance it's dying wish was to fry your motherboard. In a lot of cases you can actually look at the board and see black or melted parts when this happens.

Hard drive is likely to be fine.

Geek Squad....well yeah I suppose if you don't know anyone personally that can help. I know a lot of guys who have worked there and well let's just say I'm non too confident in their abilities, but it is what it is.
Reverend J Shaft

Since: 25.6.03
From: Home of The Big House

Since last post: 70 days
Last activity: 6 days
#4 Posted on | Instant Rating: 4.91
Thanks very much to the both of you. You have put my mind at ease that I will probably be able to recover my data regardless of the problem.

I'll let you know what the actual problem was when I find out.

I'm rooting HARD for the power supply to be the cause and not the motherboard.
Guru Zim
SQL Dejection

Since: 9.12.01
From: Bay City, OR

Since last post: 12 days
Last activity: 4 days
#5 Posted on | Instant Rating: 8.81
Changing your power supply is a very simple repair, and will probably be cheaper to buy a new one and test it than the fee for Geek Squad. You will have to buy it anyway if they replace it... and it will cost more.

Do you have a friend who is likely to have one sitting around? Make sure that it is the correct size (500W, 400W, 300W, etc) for the system. You're just looking for it to boot at all. If it gets to the Power on Self Test (POST) then you are probably golden and can put it all back together.

I'd bench test it to be safe (In other words, put it near the fire extinguisher and off of the carpet.)

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Ignorance is bliss for you, hell for me.

Since: 25.2.04
From: Keystone State

Since last post: 3692 days
Last activity: 58 days
#6 Posted on | Instant Rating: 4.84
Regarding Geek Squad - I've heard horror stories, but my experience was a-ok. A few months ago (there's a thread somewhere, but I'm lazy), my power supply went on me. I wasn't sure what it was, had it sorta kinda narrowed down to power supply, and the Geek Squad guy looked at it for a few minutes and said "yep - most likely power supply". No fee, no pressure, nothing. He even told me "it's easy to replace, you don't need to pay me to do it". It was actually pretty refreshing, considering the awful stories I've heard.

If it is power supply - It's an easy fix. Just use a pen and paper to write down all connections BEFORE you unhook everything, and you should be fine.
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