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23.11.14 1524
The W - Pro Wrestling - My game of chicken with the WWE Network continues - their latest email (Page 2)
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BigDaddyLoco
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Since: 2.1.02

Since last post: 21 hours
Last activity: 20 hours
#21 Posted on | Instant Rating: 4.76
WTF? They cancelled my subscription?


    Your subscription has been cancelled, and as result you will no longer have access to WWE Network.

    Your refund has been approved and a credit of $10.09 will appear on the statement of the credit card/debit card or PayPal account to which your subscription was billed. Please allow 5 to 7 days for your refund to be processed by your credit card company.

    You may review the WWE Network Terms of Use here. If you have any questions regarding your subscription, please contact WWE Network Support.

    Sincerely,

    WWE Network Support
BigDaddyLoco
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Since: 2.1.02

Since last post: 21 hours
Last activity: 20 hours
#22 Posted on | Instant Rating: 4.76
So, I just got off the phone with these guys and they said they refunded my money for the seventh month because my six month subscription had ended.

When I reupped and the screen said I was good for another six months that somehow didn't count, because they have no record of me agreeing for six more months. Which goes back to my point about them not sending you much in the way of confirmation. (But if I go back to that renew now email and click the link it still says I signed up).

I can go and sign up again if I would like, but how long will that stick for? I was thinking all this time that opting out was going to be the problem.

The fact that they can't seem to handle this simple transaction or even care much about it is ... something

EDIT:

I also sent out an email last night, here is the reply.




    Thank you for sending your email, as we appreciate the time that you have taken to contact us.

    Please call us at 1-866-308-5684. This will allow us to do verification on the account to attempt to quickly resolve your issue.

    Thank you again for taking the time to write!

    Sincerely,
    WWE Network Support


(edited by BigDaddyLoco on 31.8.14 1058)
Guru Zim
SQL Dejection
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Since: 9.12.01
From: Bay City, OR

Since last post: 14 days
Last activity: 20 hours
AIM:  
#23 Posted on | Instant Rating: 9.14
I recall having to use Paypal to get an option that would not auto-renew last time. It may be the same now? I have not yet renewed.




Sign up for Folding@Home and join our team. PM me for details.

Ignorance is bliss for you, hell for me.
Stefonics
Bockwurst








Since: 17.3.02
From: Queidersbach

Since last post: 13 days
Last activity: 7 hours
#24 Posted on | Instant Rating: 6.17
I renewed. Being over here, not being fluent in German, and fully knowing that I will be leaving in a year all factored in to my decision. We don't have cable here, and never have; everything is streamed using a DNS service. We used to have Hulu and Netflix, but because of my issues with Hulu we dropped them. The Network fits nicely into our budget and the timeframe is perfect. I will re-up in March 2015, and leave in September as my contract with the government and my subscription both expire. I kept The Network partly because of habit and mostly because I actually enjoy a lot of what they offer. I'm interested to see where they go and how it evolves (or devolves, who knows) over the next year. If I could have one request granted by them, it would be to have a complete, clear, and concise schedule that let's the viewer know when things are added. If that already exists, I have no idea how to find it. I find myself continually frustrated by wwe's sporadic adding of shows: one week I get four new Legends of Wrestling, then nothing for a month, then one new, one week off, two new, and nothing again for a month. If they had a set release day (like Tuesday for music), and they let me know what is being released and when, I would be thrilled.

$10 a month isn't a lot of money and I throw more money away on dumber shit than this on a semi-regular basis, so this wasn't much of a decision for me. When I move back to the States though, this might have a different ending.

(edited by Stefonics on 31.8.14 2319)
Lexus
Bierwurst








Since: 2.1.02
From: Stafford, VA

Since last post: 5 days
Last activity: 13 hours
AIM:  
#25 Posted on | Instant Rating: 6.26
For $10 a month, once a month my friends come and bring tacos and beer. Money well spent. They range from totally casual to minute to minute updates on Steve Blackman's big toes in case he wants to make a comeback. We always have some fun, since the Pay Per Views(for those with *gasp* cable)/Special Events bring some kind of huge WTF factor in some way that everybody can agree was awesome (almost like a 3 hour action movie where just about anything might spawn within the ole' squared circle from tables to barbed wire to the People's Elbow if the Rock had just enough of this bull crap).

It's on an auto-renewal basis. There's a way around this, and it'll help organize all automatic/online expenses in the future. Create a second checking account. Link all your purchases to it. Leave nothing in it until you wish to pay your bills. If you're responsible you'll manage it. If not, or want a simpler solution, good luck. If you know of a simpler solution, market that and make money in the wrestling industry like anyone who's ever read a word here wanted at one point.

(edited by Lexus on 1.9.14 0210)


"Laugh and the world laughs with you. Frown and the world laughs at you."
-Me.
BigDaddyLoco
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Since: 2.1.02

Since last post: 21 hours
Last activity: 20 hours
#26 Posted on | Instant Rating: 4.76
I signed up again, and got emailed an actual confirmation this time around. Maybe I needed the Bellas to help me resign up.
JayJayDean
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Since: 2.1.02
From: Seattle, WA

Since last post: 1 day
Last activity: 1 hour
AIM:  
Y!:
#27 Posted on | Instant Rating: 7.61
I waited until the week before WM XXX, I think the last day that they offered the free week. As a result, while I have gotten a "your subscription is about to expire" e-mail, my actual subscription doesn't expire until September 28.



Holy fuck shit motherfucker shit. Read comics. Fuck shit shit fuck shit I sold out when I did my job. Fuck fuck fuck shit fuck. Sorry had to do it....

*snip*

Revenge of the Sith = one thumb up from me. Fuck shit. I want to tittie fuck your ass.
-- The Guinness. to Cerebus



"I have enough people telling me I suck online" -- lotjx




KJames199
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Since: 10.12.01
From: #yqr

Since last post: 4 days
Last activity: 1 hour
#28 Posted on | Instant Rating: 8.74
My subscription ran out yesterday and they wasted no time in shutting it off. I thought about renewing. Then I thought about how much I hated Raw this week and how it was the first Raw I'd bothered to watch even a second of since before SummerSlam. Then I thought about how life is finite and fleeting. Then I went for a walk and felt better. Then I replaced some light bulbs and bought some groceries and made today's breakfast and felt infinitely more accomplished than I would have been if I'd sat around watching, I don't know, the Shield documentary or something.



Twitter | Instagram | WordPress | Tumblr
Guru Zim
SQL Dejection
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Since: 9.12.01
From: Bay City, OR

Since last post: 14 days
Last activity: 20 hours
AIM:  
#29 Posted on | Instant Rating: 9.14
I gave in and re-upped today after watching NXT with commercials on Hulu last night. I'm shitcanning Hulu and sticking with the network.




Sign up for Folding@Home and join our team. PM me for details.

Ignorance is bliss for you, hell for me.
CRZ
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Since: 9.12.01
From: ミネアポリス

Since last post: 1 day
Last activity: 12 hours
AIM:  
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Y!:
#30 Posted on | Instant Rating: 9.11
WWE sent me an ALERT! email letting me know my subscription had expired.

    Your WWE Network subscription has expired, but you still have time to reactivate your account before Night of Champions, Sunday, September 21 at 8E/5P. New payment plans are available.
I STILL HAVE TIME!



CRZ
Big Brother
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Since: 9.12.01
From: ミネアポリス

Since last post: 1 day
Last activity: 12 hours
AIM:  
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Y!:
#31 Posted on | Instant Rating: 9.11
After sending me 1-2 emails a week, WWE have finally caved in nearly two months after I let my sub lapse and asked my opinion:


    Dear christopher robin,

    We would like to invite you to share your opinions regarding WWE Network. Your responses will remain completely confidential. The results of this research will be used to improve WWE Network.

    This survey will take approximately ten minutes to complete.

    Your time and participation are greatly appreciated!

    TAKE SURVEY NOW

    Thanks,
    WWE Network
    wwe.com/wwenetwork

Let's take it together, shall we?
    Originally posted by decipherinc.com - aka "RTi Research"
    Thank you for your participation in this important research survey. Your responses are being collected by RTi, a leading market research vendor who will keep your responses confidential. This will take about 10 minutes of your time. Your honest feedback will help us improve WWE Network.
Well, all right. Let's work together! (Continue»)

    Our records indicate that you previously had a 6 month subscription to WWE Network. Which of the following best describes the type of subscription you had?
    (SELECT ONE ANSWER)
    Your subscription would automatically renew after the 6 month period unless you cancel ❍
    Your subscription automatically expired after the 6 month period ✔
Shouldn't their records already know this? Or are they just checking to see if I'll tell them the truth or not?

(Continue»)

    Does your household currently have a paid subscription to WWE Network?
    Yes ❍
    No ✔
OK, maybe they think I'm using somebody else's account - I'll give 'em this one. (Continue»)

    Please confirm you are the person responsible for signing up for your recent 6 month subscription to WWE Network
    (SELECT ONE ANSWER)
    Yes ✔
    No ❍
Ummm, OK. I'm not very impressed by this survey so far...

(Continue»)

    Please indicate your gender.
    (SELECT ONE ANSWER)
    Male ✔
    Female ❍
Woof.

(Continue»)

    Which of the following groups best describes your age.
    (SELECT ONE ANSWER)
    Under 18 ❍
    18 to 24 ❍
    25-34 ❍
    35-44 ✔
    45-54 ❍
    55-64 ❍
    65 or older ❍
I'm sure this is important stuff, but...

(Continue»)

    Now we would like to talk to you about your experience with WWE Network during the time you had a 6 month subscription.
NOW we're getting somewhere!

(Continue»)

    Overall, how satisfied were you with WWE Network during your 6 month subscription?
    (SELECT ONE ANSWER)
    Extremely satisfied ❍
    Somewhat satisfied ✔
    Neither satisfied nor dissatisfied ❍
    Somewhat dissatisfied ❍
    Extremely dissatisfied ❍
I think that's a fair assessment. I loved having it, but it also wasn't perfect...and I don't particularly miss having it right now, even though I thought I would.

(Continue»)

    Why do you say you were somewhat satisfied with WWE Network?
    Please be as specific as possible when answering.
Whoa, here's a free text field - that's dangerous! Here's what I said: "Archival material was great but there wasn't as much of it as I was expecting. Also, I never was able to access WWE Network on my "smart" TV despite promises that the technology would make it possible. And to be totally honest, I had pretty much had it with the "live" product (RAW and Smackdown - well, Smackdown wasn't "live" but I mean the first-run airings of those shows), too much crap, too many snickering announcers, too many non-wrestling segments, that I had to question why I was paying for the Network. NOT TO MENTION that I didn't need to be subjected to ads FOR the WWE Network ON THE WWE NETWORK. Clearly, if I'm already paying for it, you don't need to sell it to me! So I guess it was my tiny form of protest to let the subscription lapse - and it turns out I don't miss it nearly as much as I thought I would. WrestleMania is less than six months away yet I'm still not inclined to come back. That feeling might change closer to WrestleMania, or maybe I'll just go to a friend's house and watch the WWE Network there."

(Continue»)

    How likely will you be to re-purchase a subscription to WWE Network in the future?
    (SELECT ONE ANSWER)
    Definitely will re-purchase a subscription ❍
    Probably will re-purchase a subscription ✔
    Might or might not re-purchase a subscription ❍
    Probably will not re-purchase a subscription ❍
    Definitely will not re-purchase a subscription ❍
Let's be honest, I'll buy it again - just not when THEY want me to do it. I was tempted to say "Might or might not" but I think that's overdoing how I feel about it. I'm still a mark for the WWE.

(Continue»)

    Why do you say you probably will re-purchase a subscription to WWE Network?

    Please be as specific as possible when answering.
Hmmm, I don't think "I'm still a mark for the WWE" will do it here. Let's try this: "I'm an optimist! I believe that a compelling story with the promise of exciting, athletic matches on the PPV events will bring me back. Also, I expect that more archival content which interests me will start showing up on the channel."

(Continue»)

    If you were to subscribe for another 6 month subscription to WWE Network, which of the following billing schedules would be most appealing to you?
    (SELECT ONE ANSWER)
    Pay monthly ❍
    Pay the full amount in advance ✔
    Pay in two installments ❍
    Pay in three installments ❍
    Unsure/Don’t know ❍
Ya know...it's actually IMPOSSIBLE to pick more than one answer on these forms. I'm not sure that it's necessary to direct me to only select one answer. I really don't care about this because I can afford to make a...what is it, $59.94 (plus tax) payment one time, but I can see how a monthly payment might be appealing (and that's how I had to do it last time). I went ahead with the full amount.

(Continue»)

    When do you think you will sign up for another 6 month subscription to WWE Network?
    (SELECT ONE ANSWER)
    In the next month ❍
    In the next 3 months, before the end of December ❍
    In the next 6 months, before the end of March ✔
    Over 6 months from now ❍
Ha, funny. I don't actually know my answer but made a guess. (This must mean they're trying to come up with some quarterly projections given that all these answers are a quarter apart)

(Continue»)

    Which of the following describes how likely you will be to recommend WWE Network to others?
    (SELECT ONE ANSWER)
    Definitely would recommend ❍
    Probably would recommend ✔
    Might or might not recommend ❍
    Probably would not recommend ❍
    Definitely would not recommend ❍
I mean, I'd recommend it to YOU guys, I guess

(Continue»)

    Which of the following best describes how WWE Network compared to the expectations you had before signing up?
    (SELECT ONE ANSWER)
    Much better than expected ❍
    Somewhat better than expected ❍
    About the same as expected ✔
    Somewhat worse than expected ❍
    Much worse than expected ❍
My expectations weren't that high, really...

(Continue»)

    How has your experience with WWE Network changed your interest in WWE?
    (SELECT ONE ANSWER)
    Much more interested ❍
    Somewhat more interested ❍
    No change ✔
    Somewhat less interested ❍
    Much less interested ❍
It wasn't the NETWORK that had appreciable change on my interest in WWE...

(Continue»)

    Which of the following WWE Network customer service options, if any, did you use?
    (SELECT ALL THAT APPLY)
    Online customer service using the online chat ❍
    Customer service using the 800 phone number ❍
    Online customer service through social media (Twitter, Facebook) ❍
    Customer service through email ❍
    Did not call/use WWE Network Customer Service ✔
Pretty self-explanatory

(Continue»)

    Overall, how easy or difficult was the WWE Network to navigate in terms of finding things to watch, using the features, etc.?
    (SELECT ONE ANSWER)
    Extremely easy ❍
    Somewhat easy ❍
    Neither easy nor difficult ✔
    Somewhat difficult ❍
    Extremely difficult ❍
It actually was kinda easy, but I wanted more...I still want more.

(Continue»)

    How satisfied were you with each of the following aspects of WWE Network?
    (SELECT ONE ANSWER FOR EACH ELEMENT)
    (Choices are: Extremely Satisfied, Somewhat Satisfied, Neither Satisfied Nor Dissatisfied, Somewhat Dissatisfied, Extremely Dissatisfied)
    Overall video quality: Extremely Satisfied
    Consistency of online video stream: Somewhat Satisfied
    The amount of new, original programming available to watch: Somewhat Dissatisfied
    Experience when watching live events such as WWE live pay-per-view events, in terms of overall quality of video, lack of disruptions, etc.: Somewhat Satisfied
    Ability to find specific programming, Superstars or content you want to watch: Somewhat Dissatisfied

    The production quality of the video library: Extremely Satisfied
    Quality of classic programming including pay-per-views and matches: Somewhat Satisfied
    Quality of online video stream: Somewhat Satisfied
    Quality of new programming content (e.g., WWE Countdown, Legends’ House, Monday Night Wars): Somewhat Dissatisfied
    Ability to view on multiple devices: Extremely Satisfied
    The amount of classic, older programming available to watch: Somewhat Dissatisfied
Good stuff - wonder if they'll get my message

(Continue»)

    Which of the following WWE Network features did you use?
    (SELECT ALL THAT APPLY)
    Key word search for content ✔
    The Electronic Program Guide (the schedule) ✔
    Show reminders tool ❍
    Highlight markers that allow you to jump to specific moments of a show ✔
    Ability to interact with second screen on a mobile device while watching on another device ✔
    None of the above ❍
So much of this stuff wasn't available on the Roku (almost all of these were on my laptop)

(Continue»)

    How satisfied were you with each of the following WWE Network features?
    (SELECT ONE ANSWER FOR EACH FEATURE)
    (Choices were Extremely Satisfied, Somewhat Satisfied, Neither Satisfied Nor Dissatisfied, Somewhat Dissatisfied, Extremely Dissatisfied)
    The Electronic Program Guide (the schedule): Somewhat Satisfied
    Highlight markers that allow you to jump to specific moments of a show: Somewhat Dissatisfied
    Ability to interact with second screen on a mobile device while watching on another device: Somewhat Satisfied
    Key word search for content: Somewhat Dissatisfied
I'd love to have separate answers for my Roku vs. my laptop, but as it was I had to try to average them out.

(Continue»)

    Now think back to the time when your 6 month WWE Network subscription ended and when you did not renew your subscription…

    What is/are the reason(s) you did not renew your 6 month subscription?
    (SELECT ALL THAT APPLY)
    ✔ I plan to subscribe to WWE Network closer to WrestleMania 31 or other future pay-per-view events
    ❍ I had problems with the video quality (buffering, lagging, black screen, etc.)
    ✔ I have enough WWE with Raw and SmackDown
    ✔ I don't have enough time to watch
    ❍ I did not have the money at the time
    ❍ I do not own a device that would allow me to watch WWE Network on my TV
    ❍ It does not fit in my budget
    ❍ I had problems setting up WWE Network across all my devices
    ✔ I had problems accessing the content that I wanted to view
    ✔ I didn't want to sign up for another 6 month subscription commitment
    ✔ I am only interested in 1 or 2 PPVs a year so I did not see the value of WWE Network
    ❍ The experience wasn't as good as watching on cable/satellite TV
    ✔ There is not enough classic/older programming in video on demand
    ❍ I do not have an influence on this decision in my household
    ✔ There is not enough new programming (Legends' House, WrestleMania Rewind, Countdown, etc.)
    ✔ There is not enough interest among other family members to justify subscribing
    ❍ It was too complicated for me to use
    ❍ The pay-per-view experience was not as good as watching on cable/satellite
    ❍ I do not have fast enough broadband (internet) to stream video
    ❍ I watch through a friend's or other family member's account
    ❍ I have limited broadband/internet access or data limits
    ✔ I am not interested in WWE enough to subscribe to WWE Network
    ❍ I no longer have a valid credit card or PayPal account to sign up
    ❍ I had too many technical issues/problems with downloading/streaming
    Other reasons (Please Specify:)
HERE WE GO

Most of these are true, some of them are me stressing particular points

(Continue»)


    And what was your main reason you did not renew your 6 month subscription?
    (SELECT ONE ANSWER)
    (snip)
    There is not enough classic/older programming in video on demand
    (snip)
It was tough to pick between this and "new programming" but in the end I didn't think WWE's idea of new programming was really going to match with what I wanted in the way of new programming, so instead I picked the archives.

(Continue»)

    What could WWE do to get you to subscribe to WWE Network in the future? Please keep in mind when answering that your response will help WWE Network give people like yourself more of what they want in the future.
Here's the big one.

"More first run/interactive shows (live call-in?), improve quality current programming (entertainment quality, not stream quality...which is fine), please for the love of God put less advertising for the Network on the Network, encore RAW and Smackdown immediately after broadcast if possible, more archived shows (especially older Superstars/Challenge episodes and NWA/WCW weekly television [Saturday Night/Main Event/Worldwide/Pro], and STOP advertising shows as uncut when you've clearly made several edits due to being too cheap to handle music rights ("Wind Beneath My Ring," anyone?)!"

That got a little esoteric, but I think I hit my high points.

(Continue»)

    How likely will you be to re-purchase a subscription to WWE Network in the future if you were able to subscribe for $9.99 a month with no commitment “cancel any time”?
    (SELECT ONE ANSWER)
    Definitely will re-purchase a subscription ✔
    Probably will re-purchase a subscription ❍
    Might or might not re-purchase a subscription ❍
    Probably will not re-purchase a subscription ❍
    Definitely will not re-purchase a subscription ❍
I don't know if this is a totally truthful answer on my part, but I'd REALLY like to see them do this, so...

(Continue»)

    How many months in one year would you be likely to subscribe to WWE Network if you could pay $9.99 a month with no commitment “cancel any time”?
    (SELECT ONE ANSWER)
    1 – 2 months per year ❍
    3 – 4 months per year ❍
    5 – 8 months per year ❍
    9 – 11 months per year ❍
    All 12 months ❍
    Depends on my finances/funds available ❍
    Not sure ✔
This is true. They could piss me off again at any time!

(Continue»)

    Are you aware that you can get WWE Network as a gift for someone?
    Yes ✔
    No ❍
Yep.

(Continue»)

    How interested are you in getting WWE Network as a gift for someone?
    (SELECT ONE ANSWER)
    Definitely would be interested ❍
    Probably would be interested ❍
    Might or might not be interested ❍
    Probably would not be interested ❍
    Definitely would not be interested ✔
I can't imagine why I'd ever do this. (I GUESS we could hold a contest or something...)

(Continue»)

    How interested are you in receiving WWE Network as a gift for yourself?
    (SELECT ONE ANSWER)
    Definitely would be interested ✔
    Probably would be interested ❍
    Might or might not be interested ❍
    Probably would not be interested ❍
    Definitely would not be interested ❍
...which isn't to say I certainly would accept it if it were offered as a gift. (This, however, seems unlikely)

(Continue»)

    Please indicate how likely would you be to re-purchase a subscription to WWE Network if the following promotions were offered?
    (SELECT ONE ANSWER FOR EACH FEATURE)
    (Choices are: Definitely will re-purchase, Probably will re-purchase, Might or might not re-purchase, Probably will not
    re-purchase, Definitely will not re-purchase)
    One month free trial: Definitely will re-purchase
    A free WWE exclusive item such as a collectible pay-per-view chair, t-shirt or other collectible item: Probably will re-purchase
    A discount on a media streaming device such as a Roku or Apple TV device: Probably will re-purchase
    Discounted tickets to WWE live events: Probably will re-purchase
    Chances to win tickets to WrestleMania 31: Might or might not re-purchase
Interesting - sure, why not, I'd take any of these - I probably should have JUST answered "free month" but they're all OK (although "chance to win tickets" sounds pretty cheap for WWE)

(Continue»)

    How interested would you be in having the ability to purchase a pre-paid WWE Network card (that you could use to pay for a WWE Network subscription) at stores like, Walmart, CVS or other retailers that sell pre-paid cards?
    (SELECT ONE ANSWER)
    Definitely would be interested ❍
    Probably would be interested ❍
    Might or might not be interested ❍
    Probably would not be interested ✔
    Definitely would not be interested ❍
What age group d'you think they're trying to appeal to here? It ain't mine! Seriously, I have no idea what the point of it would be. I guess they're trying to snag people without credit cards and PayPal - which may be more likely to be in WWE's target, I suppose?

(Continue»)

    Which of the following members of your household regularly watched WWE Network?
    (SELECT ALL THAT APPLY)
    Myself ✔
    Other male adult(s) age 18 years of age or older ❍
    Other female adult(s) age 18 years of age or older ❍
    Kids(s) age 12-17 ❍
    Kids(s) under age 12 ❍
    No one ❍
Yeah, it was just me. I think that's part of what made it so easy to let it lapse...

(Continue»)

    And during your 6 month subscription, how often did you watch WWE Network?
    (SELECT ONE ANSWER)
    More than once a day ❍
    Every day ❍
    4-6 days per week ❍
    2-3 days per week ❍
    Once per week ✔
    Once every 2-3 weeks ❍
    Once per month ❍
    Less than once per month ❍
    Never ❍
I think it averaged out to about once a week (although it would sometimes be many hours that one time a week)

(Continue»)

    And during your 6 month subscription, how often did other family members watch WWE Network?
    (SELECT ONE ANSWER)
    More than once a day ❍
    Every day ❍
    4-6 days per week ❍
    2-3 days per week ❍
    Once per week ❍
    Once every 2-3 weeks ❍
    Once per month ❍
    Less than once per month ✔
    Never ❍
I'm certain Kim saw part of at least one or two PPVs, but that's about it.

(Continue»)

    And when you did watch WWE Network, how long did you typically watch at one time?
    (SELECT ONE ANSWER)
    Under 30 minutes ❍
    30 minutes to an hour ❍
    1 to 2 hours ❍
    2 hours or more ✔
They anticipated what I typed up there!

(Continue»)

    When other family members watched WWE Network, how long did they typically watch at one time?
    (SELECT ONE ANSWER)
    Under 30 minutes ✔
    30 minutes to an hour ❍
    1 to 2 hours ❍
    2 hours or more ❍
Closer to zero, but...

(Damn, how long IS this thing?)

(Continue»)

    Which of the following best represents when you watched WWE most often?
    (SELECT ONE ANSWER)
    In the morning (between 6AM and 10AM) ❍
    During the day (between 10AM and 8PM) ✔
    In the evening/primetime (between 8PM and 11PM) ❍
    Late night/early morning (between 11PM and 6AM) ❍
Not totally true, as PPVs bridge two of those periods, but I guess Main Event is on before 8 and I probably watched more of those than WWF Old School.

(Continue»)

    Which of the following best represents when your family members watched WWE most often?
    (SELECT ONE ANSWER)
    In the morning (between 6AM and 10AM) ❍
    During the day (between 10AM and 8PM) ✔
    In the evening/primetime (between 8PM and 11PM) ❍
    Late night/early morning (between 11PM and 6AM) ❍
Another "not really" but oh well

(Continue»)

    How did you watch WWE Network?
    (SELECT ONE ANSWER)
    Live, scheduled programming ❍
    Video-on-demand when you chose the time to watch ❍
    Both live and video-on-demand ✔
Yep

(Continue»)

    How did your family members watch WWE Network?
    (SELECT ONE ANSWER)
    Live, scheduled programming ✔
    Video-on-demand when you chose the time to watch ❍
    Both live and video-on-demand ❍
Yep

(Continue»)

    Which of the following WWE Network shows did you watch during your 6 month subscription?
    (SELECT ONE ANSWER FOR EACH)
    Choices are: Did not watch this program, Watched a little/couple times, Watched a few episodes/ several times
    SmackDown Backstage Press (sic): Watched a little/couple times
    ECW Hardcore TV: Watched a little/couple times
    WCW pay-per-views: Did not watch this program
    WWE NXT: Watched a little/couple times
    Old School Raw: Watched a little/couple times
    SmackDown Pre-Show: Watched a little/couple times
    Raw Backstage Press (sic): Watched a little/couple times
    WWE pay-per-views: Watched a few episodes/ several times
    ECW pay-per-views: Did not watch this program

    WWE Countdown: Watched a little/couple times
    WWE Main Event: Watched a little/couple times
    Legends of Wrestling: Watched a little/couple times
    Raw Flashback: Watched a little/couple times
    This Week in the WWE: Did not watch this program
    WrestleMania Rewind: Watched a little/couple times
    Raw Pre-Show: Watched a little/couple times
    Legends’ House: Did not watch this program
    Slam City: Did not watch this program
    Beyond the Ring: Watched a little/couple times
    WWE Superstars: Watched a little/couple times
Wow, this makes it look like I watched ALL THE TIME, but the truth is a lot of these were maybe 1-3 times over six months.

(Continue»)

    Which WWE Network shows below were your favorites? Please indicate which is your favorite, your second favorite, and your third favorite show if applicable.
I picked, in order: WWE pay-per-views, WWE Main Event, and "Other" (typed in "WWF Old School," which wasn't a selection?!)

(Continue»)

    Which of the following ways did you watch WWE Network?
    (SELECT ALL THAT APPLY)
    Laptop or computer ✔
    Tablet or smartphone ❍
    On a TV using a gaming console ❍
    On a TV using a smart TV or streaming device (such as Roku, Apple TV, etc.) ✔
Laptop and Roku

(Continue»)

    Which of the following ways did you watch WWE Network most often?
    (SELECT ONE ANSWER)
    Laptop or computer ❍
    On a TV using a smart TV or streaming device (such as Roku, Apple TV, etc.) ✔
It was closer than you'd think, but PPVs on the Roku definitely tipped it

(Continue»)

    How did you typically watch Live WWE pay-per-views from WWE Network?
    (SELECT ONE ANSWER)
    On a TV using a smart TV or streaming device (such as Roku, Apple TV, etc.) ✔
    Through my laptop or computer ❍
    On a TV using a gaming console ❍
    Through my tablet or smartphone ❍
    Purchased Live WWE PPVs from my cable/Satellite company ❍
    Did not watch Live WWE pay-per-views from WWE Network ❍
Seems repetitive, but OK...

(Continue»)

    For the next few questions please think back to the time before you subscribed to WWE Network.
Those were the dark times, weren't they? (HOW LONG IS THIS FUCKING THING)

(Continue»)

    Before you subscribed to WWE Network, what was your interest in WWE?
    (SELECT ONE ANSWER)
    Very interested ✔
    Somewhat interested ❍
    A little bit interested ❍
    Not at all interested ❍
Yes, you could say that.

(Continue»)

    Before you signed up for your 6 month subscription to WWE Network, how often did you watch WWE content on TV (e.g., RAW, SmackDown, pay-per-views)?
    (SELECT ONE ANSWER)
    At least once every month ✔
    Less than once a month ❍
    At least once in the past year ❍
    I had not watched WWE content on TV in over a year ❍
    I never watched any WWE programming ❍
These answers feel...awfully coarse. Not so granular. Seriously, "several times a week" feels like a lot more than "at least once every month" but that's how they asked it...

(Continue»)

    Before you signed up for your 6 month subscription to WWE Network, how often did other family members watch WWE content on TV (e.g., RAW, SmackDown, pay-per-views)?
    (SELECT ONE ANSWER)
    At least once every month ✔
    Less than once a month ❍
    At least once in the past year ❍
    I had not watched WWE content on TV in over a year ❍
    They never watched any WWE programming ❍
Poorly worded ("I" instead of "they" for #4) but this is so coarse, it's the same answer even though it's probably right AT once a month for her.

(Continue»)

    Before you signed up for your 6 month subscription to WWE Network, how many WWE Pay-Per-Views did you typically watch in a year?
I said zero, which is technically a lie, but accurately represents the number of events I PAID for.

(Continue»)

    Finally, we will ask for some demographic information. All answers and information that you provide will only be used to help divide our interviews into groups.
I thought I did that first! Well, let's see what they got...it sounds like we're in that home stretch...

(Continue»)

    How many children under the age of 18 do you have currently living in your household?
Ha! Zero.

(Continue»)

    What is the highest level of education you have achieved?
    (SELECT ONE ANSWER)
    Some high school ❍
    High school degree ❍
    Some college or technical training ❍
    College or technical degree ✔
    Some graduate school ❍
    Graduate school degree ❍
I wonder how many folks have degrees!

(Continue»)

    What is your current occupational status?
    (SELECT ONE ANSWER)
    Full-time student ❍
    Part-time student ❍
    Employed full-time ✔
    Employed part-time ❍
    Self-employed full-time ❍
    Self-employed part-time ❍
    Stay-at-home spouse/parent ❍
    Currently unemployed ❍
    Retired ❍
That's...a lot more choices than I expected.

(Continue»)

    Which of the following best describes your marital status?
    (SELECT ONE ANSWER)
    Single ❍
    Married ✔
    Divorced/Separated ❍
    Domestic Partnership ❍
    Widowed ❍
    Prefer not to answer ❍
(Joke redacted)

(Continue»)

    Are you of Hispanic, Latino or Spanish origin?
    (SELECT ONE ANSWER)
    Yes ❍
    No ✔
    Prefer not to answer ❍
Tempted to pick any answer here, but...

(Continue»)

    Which of the following best describes your ethnic background or heritage? If you belong to more than one ethnic background or race, please select all origins that apply below.
    (SELECT ALL THAT APPLY)
    White (origins in Europe, Middle East or North Africa) ✔
    Black or African American (origins in Africa) ❍
    American Indian or Alaska Native (origins in North, South and Central America) ❍
    Asian, or Asian Indian (origins in Far East, Southeast Asia or Indian subcontinent) ❍
    Hawaiian or Other Pacific Islander (origins in Hawaii, Guam, Samoa or other Pacific Islands) ❍
    Prefer not to answer ❍
Again, tempted to pass on this one...or select "Samoan"

(Continue»)

    Which of the following ranges best describes your total annual household income (before taxes)?
    (SELECT ONE ANSWER)
    Under $15,000
    $15,000 to $24,999
    $25,000 to $49,999
    $50,000 to $74,999
    $75,000 to $99,999
    $100,000 to $149,999
    $150,000 to $199,999
    $200.000 or more
    Prefer not to answer
I told THEM, but I ain't tellin' YOU!

OH MY GOD THE BUTTON NOW SAYS (Finish)

    Survey Completed - Thank You

    Thank you for taking our survey. Your efforts are greatly appreciated!
Well, I sure HOPE I've made the WWE Network better. FOR ALL OF US.

THERE YOU HAVE IT

(edited by CRZ on 16.10.14 1302)


Deputy Marshall
Liverwurst








Since: 28.6.04
From: Troy, NY

Since last post: 38 days
Last activity: 26 days
#32 Posted on
This survey made me realize that one of the probable drawbacks of the Network is that they're most definitely going to get fewer bodies per household watching than they would under the old system. Unlike with TV, OTT doesn't require you to hold family members/loved ones as a captive audience. Unless you're a monster like CRZ who forces his wife to watch it on Roku Less Than Once Per Month.

Idunno, I just find that interesting given their recent announcement regarding doing ads. One of the reasons that Hulu Plus still has what seems like as many ads as standard television despite being a pay service is the lower number of viewers per household.

(edited by Deputy Marshall on 16.10.14 0119)


Kevin Marshall vs. The Internet (Tumblr) // @KevinMarshall (Twittah Machine)
Stefonics
Bockwurst








Since: 17.3.02
From: Queidersbach

Since last post: 13 days
Last activity: 7 hours
#33 Posted on | Instant Rating: 6.54
CRZ, thank you for posting this. I was hoping they would send some sort of survey to everyone, not only the lapsed subscribers, and had (privately) guessed that it would appear in my inbox around the one-year anniversary of the debut of the Network. Although the questions lead me to think that they're more interested in why you left opposed to why I'm staying. I do like that they have multiple areas to write freely instead of only checking a box. As someone who has experience with how these scaled questions work as a sorting tool for retail hires, it makes me wonder if they use similar analytical guidelines to the answers as major retail companies like Best Buy and AT&T. On those, when you apply for a position they ask you questions and your answer choices are some variation of very negative-negative-middle-positive-very positive. If, as an applicant, any of your answers are anything other than a 1 or a 5, the company reads it as you're not strong in your beliefs and you don't get a call back. Looking at your answers, they were logical and truthful but rarely a 1 or a 5. Unfortunately there's no way to know if wwe, or whoever they use to read the data, uses the same theory and will toss your answers for not being strong enough. In short, I loathe these types of surveys.
JimBob Skeeter
Lap cheong








Since: 2.1.02
From: MN

Since last post: 4 days
Last activity: 4 hours
#34 Posted on | Instant Rating: 6.29
Have they added any AWA stuff yet?
BigDaddyLoco
Scrapple








Since: 2.1.02

Since last post: 21 hours
Last activity: 20 hours
#35 Posted on | Instant Rating: 5.38
The weekly product has become so tedious I don't feel like watching much of their content.

The library needs more B shows or how about adding some more ECWs it's been forever now.

Surprised there weren't any NXT questions.

I still think they should feature one wrestler a week. Greg Valentine week, Mr Perfect week.

It is only ten dollars a month, but I should have just not of bothered after they dropped me.
JimBob Skeeter
Lap cheong








Since: 2.1.02
From: MN

Since last post: 4 days
Last activity: 4 hours
#36 Posted on | Instant Rating: 6.29
SmackDown Backstage Press (sic): Watched a little/couple times
ECW Hardcore TV: Watched a little/couple times
WCW pay-per-views: Did not watch this program
WWE NXT: Watched a little/couple times
Old School Raw: Watched a little/couple times
SmackDown Pre-Show: Watched a little/couple times
Raw Backstage Press (sic): Watched a little/couple times
WWE pay-per-views: Watched a few episodes/ several times
ECW pay-per-views: Did not watch this program

WWE Countdown: Watched a little/couple times
WWE Main Event: Watched a little/couple times
Legends of Wrestling: Watched a little/couple times
Raw Flashback: Watched a little/couple times
This Week in the WWE: Did not watch this program
WrestleMania Rewind: Watched a little/couple times
Raw Pre-Show: Watched a little/couple times
Legends’ House: Did not watch this program
Slam City: Did not watch this program
Beyond the Ring: Watched a little/couple times
WWE Superstars: Watched a little/couple times
----------------------------------------------------------


Out of all these shows, the only orignal shows are Slam City and Legends' House? I can't remember the last time I've seen a commercial on Raw for legends' House, and look away every time one for Slam City comes on. After E&C were on last week, why don't they have one of them host a weekly interview show, ala Jericho? Make something original to make customers want to log in.
Toast Jr
Goetta








Since: 30.1.03
From: Stafford Springs, CT

Since last post: 2 days
Last activity: 2 hours
#37 Posted on | Instant Rating: 7.25
    Originally posted by CRZ

      Please indicate how likely would you be to re-purchase a subscription to WWE Network if the following promotions were offered?
      (SELECT ONE ANSWER FOR EACH FEATURE)
      (Choices are: Definitely will
      re-purchase, Probably will
      re-purchase, Might or might not
      re-purchase, Probably will not
      re-purchase, Definitely will not
      re-purchase)
      One month free trial: Definitely will
      re-purchase

      A free WWE exclusive item such as a collectible pay-per-view chair, t-shirt or other collectible item: Probably will
      re-purchase

      A discount on a media streaming device such as a Roku or Apple TV device: Probably will
      re-purchase

      Discounted tickets to WWE live events: Probably will
      re-purchase

      Chances to win tickets to WrestleMania 31: Might or might not
      re-purchase

    Interesting - sure, why not, I'd take any of these - I probably should have JUST answered "free month" but they're all OK (although "chance to win tickets" sounds pretty cheap for WWE)



If you get offered any of these things you have to be sure to let us know, so those of us who kept the network can call and demand them too.

As much as I miss all the 90s music on the ECW TV shows, I do figure it has got to be pretty dang hard to get all those rights. I also do get a fair amount of laughs from listening to the crowd sing one song while another is playing. On the other hand, I also enjoy Slam City, so your mileage may vary.
thecubsfan
Scrapple
Moderator








Since: 10.12.01
From: Aurora, IL

Since last post: 3 days
Last activity: 3 hours
#38 Posted on | Instant Rating: 9.42

    I can't remember the last time I've seen a commercial on Raw for legends' House


It ended after that one season (that was taped many years ago.) There was a plan to do a second season of that and one of Tough Enough, but both got put on indefinite hiatus around the second time the subscriber numbers came out. I'd guess they're checking to see if discontinuing the numbers actually cost them any viewers.



thecubsfan.com - luchablog
Dr Unlikely
Frankfurter








Since: 2.1.02

Since last post: 3 days
Last activity: 3 hours
AIM:  
#39 Posted on | Instant Rating: 9.57
The most dispiriting thing - beside the actual TV product itself, post-Wrestlemania - is the way they cut back doing the post-PPV shows. The first few they did, where they had those mock post-game press conferences, were really interesting and felt like a huge value-added incentive to stick with the Network for me. It was something different, and seemed to allow a lot of the talent to quickly show what they were capable of doing with their characters, but they seem to have been scrapped, either for cost reasons (though I can't imagine they could have too expensive as 20 minutes of time and a folding table after the PPV ended with the wrestlers already on hand) or because they pointed out how stale their regular presentation actually was.

This will definitely be something I bring up when I get my "why'dya not renew?!" survey: More free but cheap/easy to produce content, more old Nitros & Raws and also your current storylines are mostly total garbage.
InVerse
Bierwurst








Since: 26.8.02

Since last post: 1 day
Last activity: 39 min.
#40 Posted on | Instant Rating: 4.36
For me, the primary reason for cancelling (aside from not being able to afford it right now) was the night I wasn't able to watch one of the PPVs live and had multiple matches spoiled by push notifications from the app. I made up my mind to cancel then and never reconsidered. If I get a survey, I think I'll also specify that I don't see the point of paying to watch wrestling when there's no world champion.
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This happened at the '06 Rumble too, didn't it? Wasn't Angle/Henry the last match there? I echo your sentiments about being surprised with Batista winning now; I figured Rey would be pinned by Khali so that Batista would get another shot.
- hayden, Unforgiven results thread (2007)
Related threads: WWE Network goes way over the top to 170 countries; new pricing, new delivery methods - WWE Network Comes to Canada via Agreement with Rogers - WWE Network for free this wee - no credit card needed. - More...
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