My girlfriend bought me Christmas presents from it in early November that year. It didn't show.
After numerous e-mails and phone calls, HALF the order appeared in JUNE 2001. The other half was no longer in stock.
Since then, I dealt with them for a Brock Lesnar hoodie in 2003, and a Bill Goldberg jersey for a friend of mine probably around the same time (if not in the same order, but I can't say for certain). I recall everything going smoothly, so it appeared they had their act together by then.
I pre-ordered the original Y2J shirt when it came out in 99, hoping to get in time for New Years, my first name being Josh. I didn't get it until March of 2000. I haven't ordered anything from there since.
I ordered a Mankind shirt recently and got it within 10 days. Not too bad. I remember when I ordered something from them way back when wwe.com launched and it took like 2 months to get to me. I'd say its been ok since then.
I was gonna get a DX shirt off of Shopzone for $25, but then I was able to get the exact same shirt brand new with the WWE hologram tags still on it for just $16 off of Ebay, and that price also included the shipping.
On the reason MNF rating went down this week: It was 21-0 in the first quarter, and it wasn't even that close. As for the RAW ratings, this is the ratings range its going to be in for the next 3 months. If it dips below 3.