I want to get some dirt on a company... local info. How is Duke as a customer, and do you expect that they will be able to pull this off? Do they have a record of poor service in the area, or are they highly regarded? How is their billing department?
I live in Western North Carolina and used Duke Power when I first moved here and when I lived in South Carolina. They commonly have problems in ice storms; they don't clear enough powerlines beforehand, and neighborhoods lose power for up to a week in the winter because of this. Happens every year in the Carolinas. Also, it was only within the last few years in South Carolina that they decided to leave on the power for late-paying customers during the winter. Some older folks died when Duke cut their power.
They often seem like a very large company with baffling management choices.
"To be the man, you gotta beat demands." -- The Lovely Mrs. Tracker
I usually suck it up and ask the guy at the auto parts store who "legally can't help me due to liability" (who then tells me exactly how to do it, offers me tools, and watches helpfully from the front door of the store as I make repairs in the &...