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AWArulz
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#21 Posted on 16.2.06 0805.29
Reposted on: 16.2.13 0805.52
    Originally posted by Guru Zim
    Yeah, STAR/AR is what they trained us to write notes on at the Customer Care Center for the cable job I had. Sorry, I didn't think to pass that on.

    Situation
    Task
    Action
    Response

    or some such.


It varies - but it all means the same
some say - Situation, Task, Action, Result
some say - Situation + Task + Action = Results

The second is what i was taught.
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