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|Y!: ||#21 Posted on 16.2.06 0805.29 |
Reposted on: 16.2.13 0805.52
Originally posted by Guru Zim
Yeah, STAR/AR is what they trained us to write notes on at the Customer Care Center for the cable job I had. Sorry, I didn't think to pass that on.
or some such.
It varies - but it all means the same
some say - Situation, Task, Action, Result
some say - Situation + Task + Action = Results
The second is what i was taught.
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