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pieman
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#1 Posted on 6.12.10 1658.20
Reposted on: 6.12.17 1658.51
Every so often I need help with my computers and here I am again.

Our desktop computer is not loading pages except for one or two exceptions it sits there saying it is loading a page. Our laptop works just fine. Fairpoint just switched our modem and wireless router into a one-piece, but the computer was very slow before that. I ran CCleaner, but it didn't seem to have any effect.

Is there something I can do besides buying a new computer?

As always, thanks in advance for what I am sure will be good advice!
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Leroy
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#2 Posted on 6.12.10 1720.41
Reposted on: 6.12.17 1721.02

Have you rebooted the computer since the new modem was put into place? Was it slow in other ways, or just in terms of internet access?

Have you defraged the harddrive and/or run any other virus protection software (I'm assuming this is a PC)?
pieman
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#3 Posted on 7.12.10 1133.13
Reposted on: 7.12.17 1135.47
We have rebooted.

Even before the new modem, we would often get messages that system resources were running low.

We have defragged the hard drive.

thecubsfan
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#4 Posted on 7.12.10 1203.16
Reposted on: 7.12.17 1203.22
What browser are you using?

In my experience, Chrome seems to take up the least system resources.
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#5 Posted on 7.12.10 1208.03
Reposted on: 7.12.17 1210.32

When it gives you the error, open the task manager and try to determine the program(s) that are hogging the resources. That should give you some clue as to what's going on.

Right now, it's nearly impossible to point a path without more info...
wmatistic
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#6 Posted on 7.12.10 1211.07
Reposted on: 7.12.17 1218.04
Doesn't sound like a resources problem. Sounds like you don't have any connection on your PC. The few pages that load could be cached. Empty the cache to be sure if that's the case.

In the past I've seen those modems not like when a new PC was connected directly to them. I'm guessing this computer is wired in and the laptop is wireless?

Check the simple things like making sure the wire is plugged into the right places on both ends. Try an ipconfig /renew from a command prompt and see what happens.
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#7 Posted on 7.12.10 1236.12
Reposted on: 7.12.17 1236.59
Firefox on both and it tells me Firefox is hogging the resources.

Someone suggested to me it might be Norton (the laptop is unprotected, yeah I know stupid, but it's the one working right now).

Would not having run the CCleaner have emptied the cache? I will try this anyway.

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#8 Posted on 7.12.10 1316.28
Reposted on: 7.12.17 1316.58
    Originally posted by pieman
    Firefox on both and it tells me Firefox is hogging the resources.

    Someone suggested to me it might be Norton (the laptop is unprotected, yeah I know stupid, but it's the one working right now).

    Would not having run the CCleaner have emptied the cache? I will try this anyway.


If you haven't updated to the latest version of Firefox, I would do so - the recent versions have solved some of this resource hogging that was prevalent in earlier versions of 3.x . Also check on your version of Flash - I don't recall if that runs separately or not, but it also has a tendency to slow things down.

I've also heard good things about Chrome. (I'm always reluctant to switch browsers just out of personal habit.)
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#9 Posted on 7.12.10 1406.15
Reposted on: 7.12.17 1407.47
If it IS Norton, it would depend on what version you're running. I haven't used it myself in years because of how piggy they used to be about resources. I've heard that the newer versions are much more nimble.

Just for grins have you tried killing the Norton to see what happens?

Besides CCLeaner do you have any other malware programs on board? I've had some, like AdAware, get very cludgy with the latest releases so I've stopped using them.

I would try an alternative browser, and if the Task Manager reports the new browswer as the resource hog, it may very well be some combination of firewall/anti-virus cludging up the works.
pieman
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#10 Posted on 7.12.10 1416.14
Reposted on: 7.12.17 1419.08
We have Explorer on this machine as well. Same thing there.


We cleared the cache again.

We disabled all the Norton stuff.

Rebooted.

Same result.

The only goofy thing about it is that I can access my work email on Firefox and that is the only website that actually works. Odd.
AWArulz
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#11 Posted on 7.12.10 1534.29
Reposted on: 7.12.17 1534.48
Check the extensions in firefox - sometimes a bad extension can screw it up.

But that shouldn't be it if IE does the same thing.

The other possible is did something in windows set up a firewall? Maybe in the router?



(edited by AWArulz on 7.12.10 1635)
pieman
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#12 Posted on 7.12.10 1756.08
Reposted on: 7.12.17 1759.01
How would I check that?
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#13 Posted on 7.12.10 1819.17
Reposted on: 7.12.17 1819.38

What version of Windows are you running?

Out of curiousity...

Open up the terminal (Start Menu-> Accessories) or (Start Menu -> Run and type: cmd)

You'll get an "msdos" prompt. And type 'ping google.com' (no quotes) or 'ping somewebsite.com' and see what happens. Try running this after a reboot, when nothing else is running. Post the results. (You can hit CTRL-C after about 10 results to stop it.)

If you get something like:

PING google.com (74.125.224.19) 56(84) bytes of data.
64 bytes from 74.125.224.19: icmp_req=1 ttl=54 time=8.50 ms
64 bytes from 74.125.224.19: icmp_req=2 ttl=54 time=8.33 ms

Then it's not a network issue. If you get (either immediately or after a delay):

ping: unknown host google.com

Then I think it's safe to assume it's not a browser issue.
pieman
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#14 Posted on 7.12.10 1910.24
Reposted on: 7.12.17 1910.27
Pinging google.com [74.125.226.144] with 32 bytes of data:

Reply from 74.125.226.144: bytes=32 time=68ms TTL=51
Reply from 74.125.226.144: bytes=32 time=72ms TTL=51
Reply from 74.125.226.144: bytes=32 time=59ms TTL=51
Reply from 74.125.226.144: bytes=32 time=55ms TTL=51

Some other websites were slower. ESPN was much slower.

A couple sites timed out: rotoworld.com and bing.com

AWArulz
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#15 Posted on 7.12.10 1944.34
Reposted on: 7.12.17 1948.17
To check firefox and its extensions go to tools/addons and disable the addons and then start and restart firefiox and see if it is faster.

Those ping times are troubling

Test to see if it's a DNS problem by using ping -n; the -n flag turns off DNS lookups. If ping -n works quickly but ping takes forever, you have a DNS problem.
C:\Documents and Settings\xxxxx>ping -n 3 72.14.204.104

Pinging 72.14.204.104 with 32 bytes of data:

Reply from 72.14.204.104: bytes=32 time=33ms TTL=52
Reply from 72.14.204.104: bytes=32 time=10ms TTL=52
Reply from 72.14.204.104: bytes=32 time=12ms TTL=52

Ping statistics for 72.14.204.104:
Packets: Sent = 3, Received = 3, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 33ms, Average = 18ms

C:\Documents and Settings\xxxxx>ping 72.14.204.104

Pinging 72.14.204.104 with 32 bytes of data:

Reply from 72.14.204.104: bytes=32 time=31ms TTL=52
Reply from 72.14.204.104: bytes=32 time=16ms TTL=52
Reply from 72.14.204.104: bytes=32 time=30ms TTL=52
Reply from 72.14.204.104: bytes=32 time=10ms TTL=52

Take a look here
http://aplawrence.com/SCOFAQ/FAQ_scotec4slow_ping.html

also here
http://www.dslreports.com/faq/160

pieman
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#16 Posted on 7.12.10 2000.34
Reposted on: 7.12.17 2003.25
Using the same address with the -n I got an average of 92ms.

Without the -n, I got one hit at 100ms and three time outs.

That doesn't sound good. But why does this laptop work fine?

Disabling the add-ons didn't help either.

(edited by pieman on 7.12.10 2104)
Leroy
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#17 Posted on 7.12.10 2252.29
Reposted on: 7.12.17 2252.30
For the most part, ignore the times. My ping times are when I'm connected directly to the campus backbone.

I think it's an issue with just your desktop machine. And I agree with AWA - I think it's a DNS issue.

Go to Control Panel>Network Connections and select your local network. Click Properties, then select Internet Protocol (TCP/IP). Click Properties.

If your DNS is set to 'Use the following DNS server addresses', change it to 'Obtain DNS server address automatically'. And reboot.

If it's already set to automatic, or if things are fixed after reboot, we need to try something else.

(edited by Leroy on 8.12.10 0902)
pieman
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#18 Posted on 8.12.10 0417.16
Reposted on: 8.12.17 0417.18
It is set to automatic. Rats.
pieman
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#19 Posted on 9.12.10 1128.17
Reposted on: 9.12.17 1129.01
Dell is having some specials right now. Anything special I should be looking for in a new machine?
Leroy
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#20 Posted on 9.12.10 1138.51
Reposted on: 9.12.17 1139.15
I still think this is salvageable. My experience is that there's usually something head bangingly simple that's overlooked.

A couple of other things I would try - replace the ethernet cable (if you haven't already - I'd definitely do this before purchasing a new machine), and do check the OS's firewall settings (I'm not exactly certain where those are on XP - help menu should guide you).

Also try ipconfig /flushdns on the cmd line. I believe this should happen on reboot but... Also try pinging your work site (where you check your mail) and see if that's consistent or of it behaves like the google ping.

I'd also try plugging your laptop directly into the router (turning off your wireless) and seeing if the problem occurs there as well.
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